Scribe4Me are often asked about the technical aspects of how our services work, and what sets us apart from other medical scribe companies. Below are the most common questions we receive, and our answers.
A medical scribe works alongside a physician and is responsible for documenting the patient encounter, quickly and accurately into the EHRs in real-time. By assuming clinical documentation responsibilities, medical scribes free up physicians to focus on direct patient care.
Virtual medical scribing service provides live data-entry into the EHRs. A virtual medical scribe accompanies the physician virtually during a patient visit, listens to and transcribes patient information, in real-time. Offline medical scribing is an asynchronous clinical documentation service designed for physicians who prefer to review their charts and sign-off at the end of a shift or the next day. Medical transcription is a process of converting notes dictated by physicians and other healthcare professionals into a text format for placement on a patient’s permanent medical records.
Our scribes are located at 4 different facilities that Scribe4Me owns and operates in US and India.
Yes, absolutely. We use AES 256 encryption to ensure that your data is secure, both at rest and in-transit. Our app and server uses several layers of encryption to ensure utmost security.
Yes, Scribe4Me is a HIPAA compliant application. We strictly adhere to the HIPAA- mandated procedures and protocols, to ensure compliance. When you sign up for a Scribe4Me account you are required to accept the Terms of Use and also the Business Associate Agreement.
While the audio is being recorded, there is no need for an active internet connection. Scribe4Me saves the recorded audio in an encrypted queue locally and uploads it to the server when an internet connection is available. Note: Scribe4Me requires an active internet connection only to upload audio recordings to the server, receive completed documents, appointment details and other relevant data.
Once you hit the stop and save button, the dictation will be sent automatically to us. You can also view it in the Schedule and Dashboard page.
Yes. Scribe4Me comes with a free in-built appointment scheduler, where you have the option to schedule your appointments. When you subscribe for the Appointment Scheduler plan, you have the option to send email and SMS notifications to your patients about upcoming appointments.
Yes, you can check it in the dashboard. You can see all of the scheduled patients for the day, as well as the completed and pending status, which indicates the status of your audio recording.
Yes, you can view the status of the dictated files in both the Schedule and Dashboard pages.
Scribe4Me is built for both Android and iOS smartphones. You can download it from Google Play or App Store.
To play the recordings on your computer, please use the customer portal web application (www.scribe4me.com/https://scribe4me.com/customerportal/index.php).When signing up, please use the same credentials you used on your mobile device.
There is no time limit. However, we recommend not more than 30 minutes when you are using the Dictate feature, not more than 60 minutes when using the Record feature and not more than 20 minutes when using the ASR feature.
No, we use 100% human effort to convert all audios to text for Transcription and Offline scribing subscription plans. However, Scribe4Me uses speech recognition software to transcribe the audio into text files if you opt for the Automated Speech recognition (ASR) plan.
Yes, it will run in the background. To keep the screen on while recording, enable the "Keep screen ON when recording" option.
Scribe4Me has a setting called "Do Not Disturb”, that determines whether the recording should automatically stop when a phone call is received. If this setting is not enabled, then the recording will automatically stop if you receive a phone call. Note: Even if this setting is enabled, recording and playback will automatically stop if the phone call is answered.
You can view your invoices under My Accounts in Scribe4Me mobile app and Customer Portal.
Please login to the Customer Portal Account and click My Accounts > Invoices > Click to Pay.
Scribe4Me supports Android version 5 and above only.
No, the dictations cannot be transferred externally.
Please refer to our privacy policy in the login screen of the Scribe4Me app and on our website (https://www.scribe4me.com/Privacy-policy.php).
