The Most Reliable Front Office Services

Build reputation and maintain financial health

Your front office staff is the initial point of contact and can set the tone for the patient’s experience. But juggling phone calls, paperwork and other tasks can be so overwhelming that they are unable to greet patients warmly or build rapport with them. Not to worry, Scribe4Me can help you with this. We offer top-notch front office staff who can take over your administrative duties such as answering calls, managing appointments, handling insurance verification, dealing with prescription refills, forwarding patient referrals, and much more. In short, our front office staff can make an excellent first impression that will scale your practice superfast.

How Scribe4Me can accomplish this and what are the tasks we handle

We assign a dedicated phone line for your medical practice and all incoming calls will be forwarded to that number.

Answer phone calls

Your front office staff juggle a variety of tasks while ensuring patient needs are met. Answering phone calls is one such thing. It may seem like a minor aspect of your practice, but it is crucial to improving patient experience. Our virtual front office staff can answer phone calls promptly just as if they were right there in your office in a professional and courteous manner. They can also forward other callers to the appropriate departments in the practice.

Manage appointments

Managing appointments is the most tedious process. Your front office staff has to look for the availability of the doctor and pull up the list of available slots while juggling multiple tasks. Our virtual front office staff can easily schedule and confirm appointments, handle cancellations and rescheduling and even send reminders for upcoming appointments.

Refill patient prescriptions

While constantly juggling all kinds of tasks a busy front office staff can get frustrated with refill calls. Forget it. Our virtual front office staff can assist with processing prescription refill requests or notify the concerned staff to carry out the refill requests. They can also contact the patient’s insurance company, check for prior authorization, and submit the refill request to the pharmacy.

Manage insurance verification

We understand how challenging it can be for your front office staff to juggle calling each patient’s insurance provider while also answering phone calls related to patient appointments. Our virtual front office staff can help verify a patient’s eligibility and insurance benefits in detail.

Handle clerical tasks

Is your front office staff juggling a heavy clerical workload? No worries. Our virtual front office staff can also help with a variety of clerical tasks that can reduce the workload of your in-person staff and allow them to focus on tasks that need to be done in person.

Front office positions in medical practices have the highest employee turnover rates. Why take the stress of hiring and training? Stop worrying about managing a physical front office staff and call us at (908)736-4180 to understand what having a virtual front office staff can do for your practice and how it works.

Service Highlights

• Cost-effective pricing, no strings attached
• Flexible to handle fluctuating patient load and is open for extended hours
• Easily scalable to meet the needs of your growing practice.
• 40% reduction in operational costs
• 24/7/365 availability
• Strict compliance to HIPAA guidelines
• Staff experienced and trained in good telephone etiquette
• Friendly and professional staff to provide a high level of customer service